Privacy Policy

This Privacy Policy explains how TrenchlessSewerPros.site (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit this website, submit a form, or contact us by telephone.

By using this website you agree to the practices described here. If you do not agree, please do not use the site.

Information we collect

We collect only what we need to respond to your enquiry and operate the site:

Information you give us. Name, telephone number, email address, property address or ZIP code, the service you are interested in, and anything you write in a message field.
Call information. If you telephone us, we collect your number and the details you provide during the call. Calls may be recorded or monitored for quality and training; where recording requires consent under applicable state law, you will be notified at the start of the call.
Automatically collected information. IP address, browser type and version, device type, operating system, referring page, pages viewed and time spent, collected through server logs and analytics.
Cookies and similar technologies. Used for basic site function and to understand how the site is used. See the Cookies section below.

We do not intentionally collect payment card details, Social Security numbers, or sensitive categories of personal information through this website.

How we use your information

To respond to your enquiry, schedule an inspection or provide a quote
To dispatch a technician to your property and carry out requested work
To contact you about your enquiry by phone, email or SMS
To maintain service records, including inspection footage and written findings
To improve this website and understand which pages are useful
To comply with legal obligations and to establish or defend legal claims
To detect and prevent fraud, spam and abuse of our forms

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

When we share information

We share personal information only in these circumstances:

Service delivery. With the technicians, crews or contracted partners assigned to carry out work at your property.
Service providers. With vendors who operate parts of our business on our behalf — website hosting, form processing, email delivery, analytics, call handling and scheduling — who are permitted to use the information only to provide those services to us.
Legal requirements. Where required by law, subpoena, court order or other legal process, or to protect the rights, property or safety of any person.
Business transfers. In connection with a merger, acquisition or sale of assets, in which case the acquiring entity will be bound by this policy or will notify you of any change.

Telephone calls, SMS and marketing

When you provide a telephone number and submit a form, you consent to being contacted at that number about your enquiry, including by automated dialling systems or text message where you have agreed to it. Consent to marketing messages is not a condition of purchasing any service.

Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and out of marketing emails using the unsubscribe link in any message. We will still contact you about active work at your property.

Cookies and analytics

Cookies are small files placed on your device. We use strictly necessary cookies for site function, and analytics cookies to understand aggregate usage.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of the site work. Where required by law, we will seek your consent before setting non-essential cookies.

Data retention

We keep enquiry records for as long as needed to respond and to meet legal, tax, insurance and warranty obligations — typically up to seven years for completed work. Inspection footage and job records are retained so warranty claims can be assessed. Analytics data is retained in aggregate form. When information is no longer needed we delete it or anonymise it.

Your privacy rights

Depending on where you live, you may have the right to:

Know what personal information we hold about you and request a copy
Request correction of inaccurate information
Request deletion of your information, subject to our legal retention obligations
Opt out of the sale or sharing of personal information — note that we do not sell or share personal information as those terms are defined in state privacy laws
Not be discriminated against for exercising any of these rights

Residents of California, Colorado, Connecticut, Virginia, Utah and other states with comprehensive privacy legislation may have additional rights under those laws. To make a request, email [email protected] or call (888) 964-2896. We will verify your identity before acting, and will respond within the timeframe required by applicable law.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted transmission of form data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children's privacy

This site is intended for adults and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-party links

This site may link to third-party websites, such as municipal sewer departments or utility providers. We are not responsible for the privacy practices or content of those sites. Review their policies separately.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the most recent revision. Material changes will be highlighted on this page. Continued use of the site after changes take effect constitutes acceptance.

Contact us

Questions about this policy or how we handle your information:

TrenchlessSewerPros.site
Telephone: (888) 964-2896
Email: [email protected]